Customer Support/ Customer Service/ Immediate
- Varite
- 1 - 3 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
VARITE is looking for a qualified Specialist, Sales Operations (Customer Support Role) for one of our clients located in Hyderabad. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.
WHAT THE CLIENT DOES?
It is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.
WHAT WE DO?
VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.
HERE'S WHAT YOU'LL DO:
Customer support Role:-
- Agents will be handling calls/chats/emails on pre/post order delivery issues, replacements, refunds and sharing order updates.
- Responds to customer service inquiries regarding company products, features and/or services.
- Maintains ownership of customer issues directing customer to the appropriate agent when required.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals through constant process alignment.
- Works with customers and/or distributors to understand and document customer issues.
Mandatory requirement:-
- Strong communication skills & phone etiquette
- 6months and above experience in Customer handling via calls/Email/chat
- Dell Technologies product knowledge
- Good computer skills
- Flexible for night shift
- Confirmed to work for 6month contract duration
- Organizational skills
- Time management skills.
Please note that the requirement is purely for customer support and not Sales process, kindly consider the JD and submit relevant resumes.
Also the submission limit on each req is restricted to 5 request you to submit profile only after proper screening(submission limit will be increased post the first set are screened and interviewed)
IF YOUR INTEREST IS PIQUED, PLEASE RESPOND WITH THE FOLLOWING DETAILS:
Current Salary:
Expected Salary:
Contact Number:
Best time to call:
Notice Period:
Please feel free to contact us at am**********n@va***e.com
@7009456*** forward to assisting you in finding your next assignment
** If you are not comfortable or interested in this job opening, please feel free to forward this to others.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, caste, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationContact Details:
Company: Varite IndiaAddress: GROUND FLOOR, BUILDING 88,, ANISHA HOUSE, SECTOR-44,, GURUGRAM, Gurgaon, Haryana,, GURGAON, Haryana, India
Location(s): Bengaluru
Keyskills: Customer Relationship Customer Service Customer Support Sales Operations Calling Phone Etiquette Night Shift Customer Handling Strong Communication Skills
Varite
Varite India Pvt. Ltd. VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, religion, gender, gender identity or expression, sexual orientat...
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