Desktop Support Engineer :: Walk in Drive May
- Cross Country
- 3 - 5 yrs
- Pune
- 5 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
Walk in Drive:
When: May 11, 2019
Time: 10.00 am to 2.00 pm
Where:
Cross Country Infotech Pvt.Ltd.
3rd Floor, Sr No 169/1, Sector II, Building D,
West End Centre III, Aundh, Pune-411007
INDIA.(Nearest Landmark Convergys Building )
Telephones - 020 7276610***/3
When: May 11, 2019
Time: 10.00 am to 2.00 pm
Where:
Cross Country Infotech Pvt.Ltd.
3rd Floor, Sr No 169/1, Sector II, Building D,
West End Centre III, Aundh, Pune-411007
INDIA.(Nearest Landmark Convergys Building )
Telephones - 020 7276610***/3
We are hiring for Desktop Support Engineer for our Aundh office.
General Summary - The position of Desktop Support Engineer will report to the Team Lead. He is responsible for 24 X 7 support ensuring installations, maintenance, and troubleshooting of equipment (Desktop / Laptop / Ipad / Tablet PC/ peripherals) working primarily on site. Installation, configuration, troubleshooting of OS, productivity tools like MS Office suite
Principal Duties and Responsibilities
* Provide investigation, diagnosis, resolution and recovery for Hardware/Software related problems, when unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
* Maintain overall ownership of user's issue & service ensuring that they receive resolution within timeframe.
* Provide initial assessment of urgency and business impact on all support calls.
* Manage service requests, software installations, new computer setups, upgrades, etc.
* Record incident resolutions in the Help Desk tool.
* Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
* Support the following technologies: Microsoft Office Products - Outlook, Word, Excel, Access, Internet Explorer, MS Windows OS, Desktops, Laptops, Printers, NIC's., Basic LAN/WAN connectivity and other as assigned.
* Handle 150 + internal and onsite employee strength
* Proactively monitor Incident, Email notification, System alerts.
* Ability to work independently and in a team environment.
* Communicate well with internal and external contacts.
* Should be able to provide support on phone call for remote users & well versed with remote connection tools.
* Maintain latest technical/functional/managerial skills (as appropriate) required based on the company's technical strategies
* Follow the Company's Policies and Processes
Education, Experience and Abilities
* Preferably BE - Computer / Electronics or similar.
* Minimum 3 years of relevant field bearing similar role and responsibility
* Candidate should have knowledge on Active Directory, DHCP & System Administration.
* Candidate should have Knowledge on Microsoft Windows environments.
* Candidate should have knowledge on Networking (CCNA basics).
* Should have knowledge in troubleshooting OS, Anti-Virus, Printer, LAN and resolve day-to-day desktop issues.
* The ability to solve complex technical problems and work in a challenging environment
* Excellent verbal and written communication skills along with strong interpersonal skills
* Understanding of object-oriented analysis and design and skills in database design
* Should be a good team player
* Ability to guide team members on technical issues
Interested candidates can share CV on km*********r@cr*********y.com and walk in directly for interviews on Saturday May 11, 2019 between 10:00 AM to 2:00 PM.
Please mention CTC details while sharing CV.
Contact Details:
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₹ 2,00,000 - 5,00,000 P.A
Cross Country
Cross Country Infotech Pvt Ltd Cross Country Infotech Pvt Ltd Cross Country India Situated in the heart of Pune, Cross Country Infotech Pvt. Ltd. is an Information Technology company that provides innovative IT solutions to the family of Cross Country Healthcare companies in the United States ...
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