NTT Data is Hiring For Service Desk L2 support
- Ntt Data Global
- 1 - 3 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
NTT DATA Services currently seeks a "Client Helpdesk Associate" to join our team in "Bangalore".
Roles & Responsibilities:
- Provide L1/L2 technical guidance, over the phone and via remote access, in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Shift: Rotational shifts (24*7)
Qualification:
- Any Graduate with minimum 6 months of experience in a technical Voice support role -basic MS troubleshooting. is eligible.
- Basic computer knowledge.
- Basic TS on networking.
- Basic technical skills for troubleshooting on issues related to Laptop/Desktops.
Requirements : -
- Must be a graduate.
- At least 12 Months of experience in Technical Support/ Service Desk/ IT Helpdesk Role
- Good Communication Skills.
If interested, kindly share your updated resume at sa**************a@nt****a.com
Perks and Benefits
Best in the Industry
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: NTT DATA Global Delivery ServicesAddress: No.18 18/1,South End Road, BANGALORE, Karnataka - 560004,India
Location(s): Bengaluru
Keyskills: IT Helpdesk L1 Voice Process Troubleshooting ITIL Desktop Support IT Service Desk Remote Support Technical Helpdesk Technical Support Service Desk Technical Voice Process Incident Management
Ntt Data Global
NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED - NTT DATA is a publicly traded company, but is about 54 percent owned by NTT. Its business areas are in national and local governments, financial, and telecommunication sectors. According to reports in 2012, Forbes Global 2000 recognizes NTT DATA...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
