Helpdesk Senior Associate - L1/ L1.5 Support @ Ntt Data Global

Job Description

Helpdesk Senior Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window Job description:
Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Interested Candidates can share your CV to sn********i@nt****a.com

Regards,

Sneha

9823544***

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
Address: Oxygen Business Park, Sector 144, Noida
Location(s): Noida, Gurugram

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Keyskills:   Helpdesk Service Desk Technical Support International Calling