Job Role:
Provide customer service by addressing complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
Key Skills:
1-year Customer Service Experience in Chat (preferably in a contact center)
Passion for helping others
Engaging and Upbeat Verbal and Written Communication Skills
Friendly and Caring Personality Traits
Exhibits Empathy and De-escalation skills
Strong Problem-Solving Skills
Exceptional Listening Skills
Exhibits Critical Reasoning and Sound Judgment
Ability to navigate the internet effectively
Ability to balance multitasking efficiently while focused on quality
Ability to document while conversing with customers
Schedule Flexibility (Able to work over the weekends with a shift schedule within 6 AM to 12 AM CST)
Type Minimum 30 WPM
Desired Candidate Profile:
Undergraduate & above (No backlogs & Not pursuing any regular studies).
Candidates with 0 to 3 years experience in BPO Industry.
Age <= 30 years.