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Crm executive(Female) @ Infinitive

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 Crm executive(Female)

Job Description

Urgently required executive for crm department based at delhi ncr

Education: Graduate & Above

Exp :Need to have about minimum 4 years of Experience preferably in Logistics

Good comm. skills

Good knowledge of Ms office

Job Description:

Focal point for Key Customers for all day to day queries.

Monitor & Check MIS being sent to Customer as per frequency Fixed

Monitor Service Performance as per KPI Defined

Handle Escalations due to any disruption in service delivery process & address them until closure ( Escalation from any level at customer)

Manage updates to key stake holders in time

Conduct & share monthly business / operation review with Customer

Collect and communicate customer requirements to all necessary departments

Arrange fortnightly Review between operations & Key stake holder with Customer and discuss on weekly issues / performance with action plan

Maintenance & Regular review of Service Log File on service failure

Share Checklist of Guidelines on activity to be performed by Operations

Customer Visit Required

Salary Package: Upto 30k

Employement Category:

Employement Type: Full time
Industry: Consumer Durables / Electronics
Role Category: ERP / CRM
Functional Area: Not Applicable
Role/Responsibilies: Crm executive(Female)

Contact Details:

Company: Infinitive
Location(s): Delhi, NCR

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₹ 2.0 - 3.0 Lakh/Yr

Infinitive

Seven Consultancy (A brand of HR Capsule LLP) is a result of the motivation of young entrepreneurship under the guidance of experienced professional from industry. Young entrepreneurs know the recent trends of market. Flexibility of the services has helped Seven consultancy to secure a brand name ...