Team Leader-Technical Support @ Sourcetal Hiretech

Job Description

Position:--Team Lead- Technical Support

Exp 1+ yrs

Salary Max 40K

Location:--Iblur near Bellandur,Bangalore

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Follow up on calls with field engineers.

Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong verbal and written communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Languages to be known mandatorily is English, Kannada and Hindi.

If you are interested for above profile then send your resume ma****a@so******l.com and please revert with the below mentioned points .

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