 Sales Head
- Job Aspires
- 5 to 10 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Sales lead: On-boarding & Customer Relations
Key Responsibility Areas:
Sales goals & targets: Defining goals and setting sales targets for all services offered in accordance with company goals, current business & targets
1. Maintaining occupancy of current & achieve occupancy targets of new homes
2. Waiting list sign ups for all homes
3. Home care sign ups
4. Consultancy calls & services
Sales process: Responsible for overall creation, definition & implementation of sales process.
Plan to ensure achievement of personal target, aligning with company sales
policies and strategies.
Recruit, train and coach sales team as per the companys targets and growth plan
Sales strategy: Design and implement a strategic plan for each service line
and each customer.
Onboarding new residents: Be the single point of contact for families and team to help prepare both parties to onboard the new resident successfully.
Ensure all data points regarding the residents care requirements are conveyed to the team timely.
Customer relationships & feedback: Build and promote strong, long-lasting customer relationships and understanding of their needs. Be responsible for gathering customer feedback through:
1. Annual customer feedback form
2. Periodic customer feedback as and defined per client status
3. Ensure all customer issues are acknowledged within 24 hours and resolved timely. Liaise with the care team and other departments if required to address customer concerns.
Sales reports: Prepare and present sales & revenue reports and present realistic forecasts to the management team based on past performance data Industry development:
1. Continually develop knowledge of the business climate, applications and
competition.
2. Responsible for maintaining referral database Pricing:
1. Develop annual pricing & escalation plan in accordance with company revenue target
2. Create guide for pricing permutations according to resident rooms, care & customer needs
3. Maintain data relative to customers, pricing and will document customer interactions
Partnership with marketing:
1. Coordinating with the marketing team on lead generation and targets.
2. Provide information to marketing on current customer needs and industry trends
Customer contracts, documents & renewals:
1. To ensure that the customer agreements are signed on the day of move in /as per process defined
2. Timely renewal of existing contracts before the expiry date. Payments: To ensure that timely payments are received from the customers and follow up incase of delays
CRM: Create and implement CRM process for Epoch
Budget: Create and manage sales budget
Skills and Qualifications: Masters degree in any business or management course
Minimum 5+ years of industry experience
Sales Industry Experience : Has been successful as a team leader or supervisor in sales, experience and a working knowledge of the sales industry.
Experience in the healthcare or senior care industry is a plus.
Leadership and Motivation Skills motivates employees to reach sales goals and needs to be able to effectively train, encourage, inspire and reward team members for their achievements Customer Service understands what it takes to provide excellent service to elders and families
Communication and people skills need to be able to communicate all aspects of the sales operation to families, Facility managers and team members
Computer skills ability to create and maintain sales records and reports
Compensation: 8-10 LPA
Employement Category:
Employement Type: Full timeIndustry: Medical / Healthcare
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Sales Head
Contact Details:
Company: Job Aspires HiringLocation(s): Noida, Gurugram
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