Tech Expert Executive @ The Paper Kite Company

Job Description

TECH SUPPORT TELE CALLING
A great opportunity for a growth-obsessed tech expert to join a well-funded Education Technology start-up.
TECH SUPPORT + TELE CALLING - Both day and night shifts available
Location: Mumbai
Requirements: Immediate joining required
Field: Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing a significant upside for a passionate, high-energy growth hacker.
Global Operations: The position is for global operations for extremely high growth opportunities.
Salary: 6L-9L PA
Profile
Roles and Responsibilities include but not limited to:
Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer.
Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details
Skills/Abilities
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Internet, Hardware and Software Internet Issues for Clients.
Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Qualifications
Graduate in Computer Science/IT or diploma in Computer Science/IT
Min. 2 years relevant experience (In IT/Tech support team in corporates)

Employement Category:

Employement Type: Full time
Industry: Education
Functional Area: Telecom
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Tech Expert Executive

Contact Details:

Company: The Paper Kite Company
Location(s): Mumbai

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