As a member of a team of 16, provide 24x7 global technical support activities for the Bank s Security Technologies and Service Continuity, on a rotational shift basis.
Ensure support issues, incidents and problems are managed in a timely and efficient manner
Coordination with various support, business and development teams in ensuring requirements are scoped correctly for the continuous improvement plan
Implementation of change, release and production support approvals.
Customer-focused on strong service delivery
To do support and troubleshooting issues in database, security tool and analysis
To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting
Decision Making- Participate and contribute in MIH where individual need to apply his technical skills and take decision.
Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication
What will you be doing
We are looking for a talented UI Designer with at minimum 3 yrs exp to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces
50% Support for information Security applications and 50% UI Designer for Service we deliver to stakeholders
AsiaPac/UK Hour Shift hours which may change depending on Business requirementsIncident, Problem and Change management
Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
Execute all visual design stages from concept to final hand-off to engineering
Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
Present and defend designs and key milestone deliverables to peers and executive level stakeholders
Conduct user research and evaluate user feedback
Establish and promote design guidelines, best practices and standard
Artistic eye for design
Ability to think creatively
Mathematical aptitude and strong problem-solving skills
Proven UI experience
Demonstrable UI design skills with a strong portfolio
What we re looking for:
Experience with Microsoft suite of products
Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
Excellent visual design skills with sensitivity to user-system interaction
Ability to present your designs and sell your solutions to various stakeholders.
Ability to solve problems creatively and effectively
Up-to-date with the latest UI trends, techniques, and technologies
BS/MS in Human-Computer Interaction, Interaction Design, or related
Experience working in an Agile/Scrum development process
Skills that will help you in the role:
Problem Solving
Analytical skills
Communication skills
Business understanding Investment bank
Risk and control governance
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Keyskills: integrity c operations analytics communication agile photoshop design illustrator personal prototyping java securit