Job Description
HI WARM GREETINGS FROM RIVERA MANPOWER SERVICES.
for more details contact below given number
CONTACT
ANANYA- 7795938***
WHATSAPP- 8884496***
Or drop a mail in- ri**********a@gm**l.com
Openings available:
Process Name: Team Lead for Banking Profile
Shift Timings: Rotational Shift & off
Work Location : Bangalore
Salary Package : Max 11 lpa
Rounds of Interviews : HR round / Manager Round
Graduate Qualifications : Any Graduates
Post-Graduate Qualifications : Any Post-Graduates
Experience Needed : Candidates Should have over all 8 years of Experience and Minimum 3 years of experience as a Team Lead on Paper with International Voice Profile Experience .
Key Responsibilities:
- Provide regular coaching & leadership & supervise the day-to-day functions of the group
- Leverage expertise and build collaborative relationships
- Discuss and improve on Training and Learning opportunities
- Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
- Provide timely direction on strategic changes within the business and help align the focus of resources to the same
- Leverage on the expertise of teams within the site and other sites to improve overall performance
- Model the organization's core values, operating principles, and philosophies - Walk the Talk
- Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
Skills & Qualifications:
- Experience managing people preferred
- Experience in Card Services and Collections preferred
- Experience in performing quality assurance reviews for staff;
- Proven ability to train, coach and motivate employees;
- Proven ability to evaluate employee performance;
- Ability to manage multiple priorities and meet deadlines;
- Motivated, self-starter and willingness to work a flexible schedule based on the needs of the business
Job Classification
Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Rivera Manpower
Location(s): Bengaluru
Keyskills:
Team Coaching
Team Leading
Collections
mentor
International Call Center
Coaching
international voice
aviation
Complaint Handling
jp morgan
banking
mortgage
team lead
Customer Experience
Banking Profile
International BPO
International Voice Process