Team Leader Operations(international Process) @ Talenteast Staffing

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Team Leader Operations(international Process)

Talenteast Staffing
2 - 5 Years
USA
5 years ago
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Job Description

Job Description:
This role is responsible for:
Team handling skills Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving skills Willing to learn and flexibility to changes Skills for planning, assigning and directing work Meet or exceed KRA's of all team members such as ATL,and agents. New training and ongoing training of team members. Responsible for grooming and development of team. Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets. Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client. Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.) Hold team meetings on a regular basis with the direct reports Document and communicate system and business process gaps Ensure process operates efficiently according to client and company measures Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling. Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions

Employement Category:

Employement Type: Full time
Industry: Consulting
Functional Area: Advertising, DM, PR, MR & Event Management
Role Category: Group Lead
Role/Responsibilies: Team Leader Operations(international Process)

Contact Details:

Company: Talenteast Staffing
Location(s): USA

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Talenteast Staffing

Talent East Staffing Services Pvt Ltd

Team Leader Operations(international Process) @ Talenteast Staffing

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