Sr.Process Trainer For Voice Process_Thane
- Concentrix
- 4 - 9 years
- Mumbai
- 6 years ago
- Email to a friend
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Job Description
Sr.Process Trainer For International Voice Process
Job description :
The Sr.Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Key Responsibilities
Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
Accountable for achieving individual training performance metrics
Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Desired Skills:
Ability to effectively communicate, both written and verbally
Proficient in Microsoft Office & Good Knowledge about computers
Ability to multi-task, meet timelines on deliverables and detail oriented
Demonstrate strong probing and problem solving skills
Good people management skills, Analytical Skills / Quantitative skills
Should be able to handle complex queries and resolve customer queries independently
Strong organizational skills and Presentation skills
Ability to work under pressure
Self-motivated and ability to drive initiatives to closure
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Job Location: Thane
Educational Qualification Required:
Graduate
Work Experience:
3+ Years of experience in a international BPO as Process trainer, Voice experience.
Interested Candidates can share the CV on ni*************t@co*******x.com with below details:
Total Years of Exp in Training:
Notice Period:
Current CTC:
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Concentrix Daksh Services India Private Limited.Address: DLF Cyber City Gurgaon, GURGAON, Haryana - 122010,IndiaLocation(s): Mumbai
Keyskills: process trainer process training pt process trainers product trainer
Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...
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