HR-Operations- Wipro DO& P - Hiring 4 yrs
- Wipro
- 4 - 6 years
- Hyderabad
- 4 years ago
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Job Description
Dear Candidates ,
Warm Greeting from Wipro DO& P is hiring for HR-operation with 4 yrs to 6 Yrs Exp
Roles and Responsibilities
- Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
- Monitor and own the Ticketing queue for the queries raised by the Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO
- Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA
- Participate and manage transactional activities pertaining to query resolution & follow ups on information from Candidate support & Hiring help teams
- Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications
- Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs
- Adherence to People Ops Magical Experience guidelines while responding to ticket
- Ensure policy guidelines are accurately interpreted to query and responded / actioned
- Ensure SOP guidelines are followed accurately during query resolution
- Follow FIFO principles while monitoring the ticketing queue
- Performing Auditing checks to ensure quality of response / actions are as per agreed standards.
- Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture
- Understand & Respond to the urgency and sensitivity issue or query from the Employees.
- Adhere to all time bound SLA on timelines when actioning on tickets .
Desired Candidate Profile :-
Customer Orientation & Centricity
- Exceptional customer service focus, including attention to detail and producing quality results
- Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred
- Ability to comprehend complex and variable Customer Queries
- Ability to summarize the situation and be able to articulate the response on the Query received
- Takes end-to-end Ownership and accountability of Customer Issues for resolution
- Ability to gauge the Customer's sentiments & emotions
Aptitude & Logical Reasoning
- Ability to intrepret Customer's situation and connect the dots to the available resources & solution
- Requires good analytical skills in order to validate complex & dynamic queries
- Ability to prioritize & organize tasks
Behavioural
- Good interpersonal skills
- Team Orientation (Adaptability & Flexibility)
- Positive & Agile Mindset
Interested candidates can share your update resume to ta*******2@wi**o.com
Regards
Tamanna
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: WiproAddress: Survey # 203/1, Ground Floor, Tower-S5,, Hyderabad, Andhra Pradesh, India
Location(s): Hyderabad
Keyskills: Customer Centricity HR Operations HR Help Desk Employee Services Customer Queries Voice Support
Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the dig...
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