Roles and Responsibilities:
Will be responsible for handling customer via Voice.
Execute issue/query resolution and ensure proper documentation.
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort.
Desired Candidate Profile
Excellent communication is required.
Experience 0- 2 years
Work life balance with 5 day work week.
Should be flexible to work in night shifts
*Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) *Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
Perks and Benefits
Both sides free transport (If falling under service zone)
Interested?
Please share your updated resume on pr************1@wi**o.com
Keyskills: Excellent communication skills Customer Service Voice Process US Process Customer Support International Call Center Customer Care Inbound CRM