WFM Scheduling Analyst - Aspect , Bangalore @ Concentrix

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WFM Scheduling Analyst - Aspect , Bangalore

Concentrix
1 - 6 years
Bengaluru
6 years ago
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Job Description

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience in over 70 languages and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; energy and public sector; media and communications; retail and e-commerce; travel and transportation. We are Different by Design. Visit www.concentrix.com to learn more.

Role and KEY RESPONSIBILITIES

Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, education and other special events for the engineer teams. The person will be responsible for generating and scheduling the workforce for clients and assess the schedules.

Generate and publish schedules post forecast is released.
Run scheduling scenarios with all constraints like shrinkage, shift duration etc.
Exposure to leave management system.
Resolve escalated issues and requests from Client Partners.
Schedule Optimization such as breaks while preparing schedules.
Monitor WFM mailbox real-time and respond to each request which the team receives from Global team.
Initiates and manages scheduling communications between respective teams.

Key Skills & Knowledge:

Effective communication skill.
Good knowledge of MS Excel & Power point.
Proficiency with computers
Willing to work 24*7
Drive for self-learning and knowledge enhancement
Contact Centre Workforce Management experience
Extensive experience with WFM software.
Exposure to Aspect WFM tool added advantage
Ability to simplify complex operations into repeatable processes
Comfortable in fast-paced environment
Ability to make decision in time sensitive ambiguous situations

QUALIFICATIONS

Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Required Candidate profile

Candidate Skills:

Prior exp in Aspect Tool
Contact Center Workforce Management experience
Good Communication Skills
Open to work in 24*7 Shifts

Interested candidates can share your resume to : tr***********y@co*******x.com

Regards,

Trupthi

Concentrix

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Concentrix Daksh
Location(s): Bengaluru

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Keyskills: Scheduling Analyst Workforce Management Scheduling Aspect Dialer Aspect WFM Analyst Forecasting IEX WFM

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Concentrix

Concentrix Daksh Services India Private Limited. A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process...

WFM Scheduling Analyst - Aspect , Bangalore @ Concentrix

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