User Assistance Developer/Technical Writer @ SAP India

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The Role

We are looking for someone who likes to take the initiative and who is passionate about our customers? experience. Your tasks will include:

• Creating user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, context-sensitive help, tutorials, and API references, and social media content.
• Creating code samples and learning content
• Testing the software you describe
• Contributing to the usability of the software by reviewing UI screens and texts
• Structuring content and selecting distribution channels according to the information needs of your target groups
• Collaborating with customers and internal stakeholders to constantly improve the quality of your deliverables
• Preparing content for delivery, including the provision of metadata, following the standard production process.
• Actively participating in cross-department/cross-company projects to improve UA tools, processes, concepts, or content.

Role Requirements

• Practical experience in creating product documentation (preferably in DITA)
• Experience in creating social media content (for example blogs, tweets, or YouTube videos)
• Sound knowledge of and experience in application development (preferred languages Java or JavaScript) is an added advantage
• Excellent communication skills, a passion for people and for passing on your knowledge to others

• Fluency in English
• Degree in engineering, technical writing, or a related profession

• Willingness to quickly acquire knowledge in new areas and adapt to change
• Committed to high-quality work