Product Specialist
- HR Dynamics
- 3 - 8 Years
- Mumbai
- 6 years ago
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Job Description
2.Job Title:- Product SpecialistCore Responsibilities
Troubleshooting, understanding, documenting and resolving issues in complex customer environments
Stay up to date with and monitor numerous active support tickets at once, identifying risks and escalating them as necessary
Running, implementing and supporting complex systems driving revenue-generating and cost-saving processes thorough and detailed approach
Create & maintain clear & accurate client configuration documentation
Maintain complete documentations for all product related activities
Run regular scheduled technical reviews of support requests with partners and direct clients
Attend team meetings to share knowledge and ideas, provide progress reporting and collaborate on troubleshooting issues
Provide clear, concise and timely updates to high priority and escalated issues
Liaise with Development and Consulting teams where a support request requires a software change or SME knowledge, agreeing timescales for resolution and communicating that back to the client
Provide out of hours support via on on-call Rota
Be flexible and able to provide extended hours cover when necessary
Skills & Requirements
Good experience in Technical product support, preferably on Web Analytics products (Google Analytics, Web trends, Omniture. etc)
Exposure on Web development (Java, dot net, Java Scripts, JSON objects, Regular expression)
Knowledge on Database concepts & using SQL
Preferred: Linux experience, Network concepts
Fluent in English language both written and verbal
Understanding and experience of working in secure environments under ISO27001 or equivalent
Understanding and experience of working under ITIL framework
A rounded individual who is passionate about technology with a willingness to learn and work with unfamiliar technologies
Adaptable, working as part of a supportive, well established team but is also self-sufficient and organised, with meticulous attention to detail
The ability to work effectively and efficiently when under pressure.
Cultural awareness when dealing with colleagues and global customers
Send Cv : [HIDDEN TEXT] or call/whtsup 0091 7400407***
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Other SoftwareRole/Responsibilies: Product SpecialistContact Details:
Company: HR DynamicsLocation(s): Mumbai+ View Contact
Keyskills: Web Analytics products
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HR Dynamics
HR Dynamics is a leading and well reputed Human Resourcing and Talent Acquisition Organization registered with Ministry of Overseas Indian Affairs, Govt. of India. Our Organization is preferred recruitment partner of many internationally reputed MNCs and is proud of maintaining a very healthy and lo...
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