Hiring for Senior Technology Support @ Infosys BPM

Job Description

Walk-in @ INFOSYS BPM- Hiring for Senior Technology Support Executive- Pune

Interview Details:

Interview Date: 8-May-2019(Wednesday)

Interview timings: 10AM to 2PM

Interview venue Details:

Venue Infosys BPM Limited

45-B Wing, Kapila Towers, Behind Dr. Batra,

Ambedkar road near Pune RTO & Railway Station,

Pune 411001

Contact Person: Neha

Referred by: Roshni

Eligibility Criteria:

Qualification: Any Graduate

Experience: 1 to 4 Years of Experience

Shifts: 24*7 Shifts/Rotational Shifts

Work Location: Pune

Domain: Voice Process

Designation: Senior Technology Support Executive

JOB DESCRIPTION

-Knowledge of ITIL Framework

Excellent communication skills
- Service Request and Incident Management
- Ticketing tool Service Now
- Good Communication skills
- Basic Technical troubleshooting including Desktop, Outlook, MS Office suite, Networking, etc
- Good analytical skills
- Problem solving

- ITIL Certified
- Knowledge of Excel
- Previous experience in Voice based technical support
- MFA (Multi-Factor Authentication)
- Office 365

The candidate should carry below mentioned documents in Original:

• 10th, 12th, Graduation and Post-Graduation (Mark Sheet and Certificate). Provisional Degree Certificate
• 2 Color Passport Size Photographs.
• ID Proof Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
• Previous Employer Relieving Letter or Experience Letter. (If Any)
• Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)

Thanks & Regards,

Roshni

Talent Acquisition | INFY HR

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Keyskills:   l1 executive technical helpdesk it service desk technical executive l1 helpdesk desktop support l1 support technical support itil framework troubleshootin