Vidal Healthcare

Vidal Health Insurance TPA Pvt Ltd was established in March 2002 with the mission to provide top quality TPA services to Health Insurance policyholders and be the most preferred TPA in India. We are licensed by IRDA (Insurance Regulatory & Development Authority - License No. 016) and have been empanelled by leading insurance companies, both public sector and private, across different regions of the country.We, at Vidal Health Insurance TPA Pvt Ltd, believe customer satisfaction is of utmost importance and constantly strive to achieve the same.Here since 2002, Vidal Health Insurance TPA Pvt. Ltd has been a frontrunner in providing hurdle-free third party administration for health insurance. Vidal Health Insurance TPA Pvt. Ltd is among the nation's leading providers of Third Party Administration (TPA) Service. We continuously strive to set benchmarks in 3 main focus areas of our functionality-Customer, Innovation and Operational Excellence.Customer Focus24/7 dedicated helpline and corporate help desk for customer support.Help desks at Hospitals to enhance service for customers.Patient empowerment through monthly newsletters and health talks.InnovationOnline enrolment and issuance of e-cards.Customised network solutions to reduce the claim costs.SMS/Email alerts that helps in tracking preauthorisation/claims requests.Health Insurance Portfolio Analysis (HIPA) – a customised report that provides insights on your health insurance portfolio to help you analyze better.Operational ExcellenceWe achieve the fastest turnaround time for all insurance transactions in the industry.We respond to over 1 million calls in a year catering to over 21 million lives with an annual claim volume of 6.17 lacs.Extensive National reach with cashless facility with annual volume of 4.81lacs, available at more than 600 locations.Robust technology platform supports wide spectrum of services to growing volume of customers with wide range of health insurance products.Skilled and trained manpower is the biggest asset of Vidal Health Insurance TPA Pvt. Ltd., and its core competence lies in superior claim management, fraud management, advanced analytics while ensuring quality care, promoting preventive care & wellness programs, advanced analytics and predictive modelling.