TekPillar

Teleperformance (TP) is a French multinational leader in digital business services, offering customer experience management, BPO, and tech-enabled solutions like AI and data analytics for global brands, handling tasks from customer support (voice/chat/back-office) to content moderation, focusing on human empathy combined with technology for efficiency and personalized service. They operate globally, serving many industries and languages, and emphasize values like empathy, integrity, and innovation, while employing AI for enhanced processes and employee support. Key Services & Focus:Customer Experience: End-to-end management, retention, loyalty, and advocacy.Digital Business Services: Blending technology (AI, automation) with human interaction.Back-Office Solutions: Support for tasks like onboarding, billing, and collections.Industries: Serves telecom, retail, BFSI, travel, and more.\\n\\nTechnology & Approach:AI & Automation: Uses Generative AI (GenAI) and microservices for efficiency, task automation, and data insights.Human-Led: Focuses on emotional intelligence and empathy to build brand trust.Agentic AI: Frameworks to handle routine tasks, freeing up human agents for complex issues.\\n\\nGlobal Presence:Operates in numerous countries, supporting hundreds of languages.Has a significant presence in India, with large contact center networks.\\n\\nCompany Culture:Promotes values like respect, professionalism, and commitment.Aims to create long-term value through diversity, inclusion, and responsible practices.