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Company profile

Freelancer K Karthick


As a Business Transformatiom Company, We design smart customer journeys that eliminate pain points and transform customer engagement. To achieve this, we partner with businesses to understand the customer experience from end-to-end.


This understanding of the customer lifecycle enables our clients to provide proactive, personalized support and offerings via branded channels, social networks, apps, and third-party communities frequented by their customers. For more direct remediation, we design self-service customer satisfaction options powered by conversational AI technology to quickly alleviate customer issues, while at the same time using smart workflows to route high-risk interactions to customer service (CS) agents. These agents are empowered by real-time feedback and guidance, resulting in higher productivity, greater accuracy, and happier customers.



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