Astrotalk
Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive\\\\\\\\r\\\\\\\\nKey Benefits:Provident Fund (PF) & ESI / Health Insurance2-Way Transportation (Pick-up & Drop)Performance-Based Incentive Plans5 Working Days with 2 Weekly Offs( rotational)\\\\\\\\n\\\\\\\\nKey Responsibilities:Respond to customer queries via live chat in a professional and timely mannerProvide accurate information regarding products and servicesEfficiently resolve complaints and escalate complex issues as neededManage up to 2 chats simultaneouslyAchieve individual KPIs, including response time, resolution rate, and customer satisfaction\\\\\\\\n\\\\\\\\nRequirements:Excellent written communication skills in EnglishStrong interpersonal and problem-solving abilitiesAbility to multitask and handle multiple chats effectivelyWillingness to work in rotational shifts (including night shifts)Typing speed of 30 to 35 WPM with at least 80% accuracy\\\\\\\\n\\\\\\\\nPreferred Candidates:Immediate joinersExperience with US, UK, or Australian customersComfortable in a high-performance, target-driven work environment\\\\\\\\n\\\\\\\\nInterested candidates can contact below HR Shaheen\\\\\\\\n\\\\\\\\nEmail : shaheen.sultana@intouchcx.com\\\\\\\\n\\\\\\\\n\\\\\\\\r\\\\\\\\nMega Walk-in on 10th and 18th June 2025 - 11:30 AM \\\\\\\\r\\\\\\\\nInterested candidates may walk in to the location mentioned above with a hard copy of their resume and Aadhar card.
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