Coordinate across teams/functions to ensure tasks are completedCreate, review, maintain, and deliver project management documentation, deliverables and communicationsTrack project deliverables, risks and issuesCreate & ma...

Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the organizationDrawing up a comprehensive L&D Plan based on the developmental needs and methods identifiedimple...

functional direction of agents within the program training classroom environmentCoaching-give feedback to trainees/agentseffective presentation and facilitation skillsPrepare and present training materialsObserve and evaluate...