Walk in- drive @ Infosys BPM- Hiring for Technical and International Voice Process- Bangalore
Eligibility Criteria-
Job Title: Technical Voice Supportand International Voice Support
Domain: Voice, Technical Support/L1 Support and International Voice/Customer Care
Work Location: Bangalore
Qualification- Any Graduate/Post Graduate, 1-3 years of Experience
Shifts - 24 / 7 rotational shift
Interview Details:
Venue Details,
Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase J P Nagar
Landmark Sindhuri Convention Hall.
Interview Date :2nd May 2019 ( Thursday) and 3rd May 2019( Friday)
Interview Time: 9:30 AM and 3:00PM
Contact Person:Umashankar/Mumtaz
Referred by: Roshni
Job Description: For Technical Voice Process
Role Designation :Senior Technical Process Executive/Senior Process Executive
Position Summary:Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.
Required skill set :
Communication and Customer Service Skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Display Ownership and accountability
o Quickly build trust and confidence with customer
o Own and resolve customer issues efficiently, effectively and empathetically
Excellent comprehension and articulation skills
Excellent communication skills written
Demonstrate positive attitude
o Willingness to learn and open to feedback
o Helpful
o Patience and perseverance
Analytical and Problem solving skills :Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Able to identify sales opportunities and upselling
Time Management Skills :
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Ability to Multitask
Job Description: For International Voice Process
The Universal Agent is responsible for customers related queries. Provide basic Customer service. Universal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.
- Excellent communications skills (Written and spoken)
- Willing to Work in 24/7 shifts
- Willing to work for International Voice Process
- Any graduate /PG
- Work location Bangalore.
The candidate should carry below mentioned documents in Original:
Thanks and Regards,
Roshni
Talent Acquisition-INDIA | INFY HR
Keyskills: customer support customer care voice process international bpo international voice process call center technical process bpo international call center technical voice process domestic bp
Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...