Walk in- drive @ Infosys BPM- Hiring
- Infosys BPM
- 1 to 3 Yrs
- Bengaluru
- 5 years ago
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Job Description
Walk in- drive @ Infosys BPM- Hiring for International Voice Process-Bangalore
Eligibility Criteria-
Job Title:Customer Voice Support CSR
Domain:Voice, Customer Service
Work Location:Bangalore
Qualification-: BCom/BBA/MCom, MBA
Experience : 1-3 years of experience
Shifts : 24* 7 rotational shift
Interview Details:
Interview Date-15th-April-2019( Monday)
Interview Time-10:00AM to 1:00PM
Contact Person: Mumtaz/Ramya
Referred By: Roshni
Job Description:
- Effectively answer incoming calls and resolves the query as per deliverables outlined
- Ensure appropriate documentation of the interaction on the customers account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure that performance parameters are met to meet SLA targets
- Ensure customer confidentiality and data protection at all times
Required Skill Set:
Communication and Customer Service Skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Excellent comprehension and articulation skills
- Excellent communication skills verbal and written
- Demonstrate positive attitude
- Willingness to learn and open to feedback
- Helpful
- Patience and perseverance
Analytical and Problem solving skills
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Able to identify sales opportunities and upselling
Time Management Skills
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Computer skills
- Good PC and data entry skills
The candidate should carry below mentioned documents in Original:
- 10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).
- 2 Color Passport Size Photographs.
- ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph (Nationalized Bank) and Passport.
- Previous Employer Relieving Letter or Experience Letter. (If Any)
- Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)
Thanks and Regards,
Roshni
Talent Acquisition-India |INFY HR
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Walk in- drive @ Infosys BPM- Hiring for
Contact Details:
Company Name: Infosys BMLocation(s): Bengaluru
Keyskills: banking process customer care executive bpo international call center international bpo customer support customer care international voice process call center voice proces
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Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
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