Your browser does not support javascript! Please enable it, otherwise web will not work for you.

L1 Storage Engineer @ Hewlett Packard

Home > Technical Support / Helpdesk

 L1 Storage Engineer

Job Description

Experience Required:

  • 1-4 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
  • Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
  • 1-2 years of Field support experience preferred.
  • Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
  • Experience in supporting at least 2 OS in a clustered SAN centric environment.
  • Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
  • Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
  • General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
  • General knowledge of networking concepts and iSCSI protocol.
  • Knowledge & understanding of Storage arrays - EVA, MSA and XP Storage.
  • 3PAR Arrays (Legacy or StoreServ 7xxx/10xxx), understanding of CPG concepts, servicemag disk replacements, Node rescue.

Responsibilities

  • Provide Remote Storage Hardware & Software support to MC Customers, Field CE's, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
  • Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
  • Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
  • Provide immediate technical response and expertise in restoration of customer High availability environments.
  • Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
  • Develop and document clear action plans to resolve issues even where information may be limited.
  • Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
  • Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
  • Collaboration with other cross functional groups i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
  • Participate / prepare Post Incident Reviews with ASM/Account Team as required.
  • Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

Education and Experience

  • Bachelors degree or Master's Degree in Technical Discipline
  • Experience of 1-4 years

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: L1 Storage Engineer

Contact Details:

Company Name: Hewlett ackard
Location(s): Bengaluru

+ View Contactajax loader


Keyskills:   esl scsi sa

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ 8 - 12 Lakh/Yr

Similar positions

Engineer OD Small Cell

  • M/s Landcraft
  • 3 to 8 Yrs
  • Kochi
  • 10 days ago
₹ 10 - 22 Lakh/Yr

Customer Service Engineer

  • Jai Hr Management
  • 1 to 5 Yrs
  • Mumbai
  • 1 month ago
₹ 50,000 - 3.5 Lakh/Yr

Network Engineer - Telecom/ ISP

  • Jio Platforms
  • 2 to 4 Yrs
  • Jaipur+1 Other Rajasthan
  • 1 month ago
₹ 2.0 - 5 Lakh/Yr

Technical Support Engineer -Laser Printer

  • Jobsplan dot Hiring
  • 2 to 7 Yrs
  • Noida, Gurugram
  • 1 month ago
₹ Not Specified

Hewlett Packard

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world mak...