Customer Engineer - - Ncr Corporation India
- NCR Corporation
- 1 - 4 years
- India
- 4 years ago
- Email to a friend
- Report this job
Job Description
Job description
Position Description
- The Customer Engineer is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.
- The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload
- The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
Education
- College degree or certificate in electronics or computer technology is preferred.
Training
- Acceptable advanced training may consist of:
- One year of College level courses, equivalent military training, or training in electronics or computer technology.
- One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.
A+ Certification
Experience Preferred
- Job-related experience in electronic or electro-mechanical devices preferred, but not required
- Previous experience as an electronics bench or rework technician
Key Areas of Responsibility
- Customer Relations/Customer Satisfaction
Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). - Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
Qualifications
- Graduate in Science. Technical qualification like CCNA/CCNP preferred.
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Ncr Corporation IndiaLocation(s): INDIA
Keyskills: Training Hospitality Service level Front end Customer satisfaction electromechanical Electronics Manager Technology Customer relationship Recruitment
NCR Corporation
At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we'v...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
