Aegis is Hiring For Quality Manager
- Aegis Customer Support
- 2 - 5 years
- Vijayawada, Guntur
- 4 years ago
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Job Description
Job descriptionRequired Asst. Manager Quality for Telecom Process at Aegis
1. Good Analytical skills
2. Must have handled Transactional Quality teams
3.Must have exposure to basic quality tools, calibration processes & coaching
4. Must be proficient in MS Excel
Key Responsibility Areas:
Preferred Experience with Domestic BPO Operations
Oversee the planning, interpretation, implementation and application of clients requirement to meet quality delivery metrics of the center
Set quality guidelines and communicate expectations to team members
Conduct gap analysis Analyze trends and find ways to improve the effectiveness and efficiency of the projects and bring continuous improvement in quality processes
Anticipates client needs and potential problems. Seeks out ways to increase client satisfaction
Maintaining MIS reports and conducting quality reviews with clients
de******m@**.aegisglobal.com
looking for immediate join prefer Native of Vijayawada candidates
With the Subject Line of Applying for Quality Asst Manager -Source Through Naukri
Contact : 9392097***
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Aegis Customer SupportLocation(s): Vijayawada, Guntur
Keyskills: Transactional Quality Gap Analysis Bpo Operations Continuous Improvement Quality Reviews Domestic BPO Quality Management Quality Tools MIS Reporting Client Satisfaction
Aegis Customer Support
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