# Ensure proactive service performance monitoring and suggestions for corrective actions for Cloud and Application Services
# Ensure proactive Customer Experience monitoring and suggestions for corrective/ preventive actions for Cloud and Application Services
# Analysis of deviations in service quality/ customer experience dials and generate work instructions to the respective teams
# Interface with business on service performance expectations and develop as well as continuously improve the service model in association with NPE
# Interface with Service Platforms to resolve issues faced by customers
# Support NOC teams in Problem Management with respect to Cloud and Application Services
# Operational readiness of the operations organization for the launch of new products under the service family
# Accountable for reporting of overall performance of Cloud and Application Servcies within the organization
Knowledge of technical support activities.To delegate the tasks
efficiently
# To delegate the tasks efficiently within the team so as to meet SLAs well within the time limits.
# Participation in internal technical discussions in view to improve overall performance
# To delegate the tasks efficiently within the team performance
Keyskills: Cloud Problem management Customer experience Operations Service quality Performance monitoring SLAS Technical support
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