Telephonic Interview For Voice & Chat
- 2coms
- 0 - 1 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Hi,Greetings from 2Coms Consulting Pvt. ltd
Telephonic Interview For Voice & Chat Process In Leading MNC ...
Location-Bangalore
Job description:Degree : Any Graduate
Backlog candidates are not Eligible and 2019 Batch Pass out Candidate Should have Up To 6th semester Marksheet
Work Location - Telstra India Pvt Ltd., 7B Primrose, Embassy Tech Village(client location)
Experiences - 0 - 1 yrs experience in call centre / Telecom background.
Budget - 25k to 30K/Month
Shift Timing - Australian Timing(Should be flexible on Shift timing)
5 days working (Sat and Sun fixed off)
Cab facility both sides (Free of Cost)
Interview Mode Telephonic Or Video Calling
Key Responsibilities, Accountability Metrics, Decision Rights
Key Responsibilities
* Process customer requests (orders, provisioning, Post activations, billing)
* Provision and management of Consumer and Small Business- NBN Orders
* Validates & Verify customers details provided by Sales from various legacy systems
* Booking of NBN and Telstra appointments for customers
* Remediate the fall out as per the Order remediation guide and Panviva work Instructions
* Escalating the dependencies to the relevant teams for any assistance
* Ensure compliance adherence and timely completion of milestone
* Effective communication on order status to Customers/Stakeholders
* Effective communication with other business units to obtain the required information to successfully manage the Customers order
* Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
* Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
* Take Ownership of and always keep customer commitments
* Seek support and guidance if required
* Demonstrates resilience and flexibility to change
* Sales Order Quality - get things right at First Time up front in order to reduce rework
* We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
* Answer customer enquiries to appropriate area when necessary.
* Meet prescribed customer service standards and performance objectives
Internal What key internal relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?
* E.g. * Peer Group
* O2A- Sales retails channels
* Complains/Escalations Team
External What key relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?
E.g.
Customers
Dealers
Interested candidates can forward their resumes sa*************p@2c**s.com or call
7008997***/7854086***
Kindly refer your friends and help them to find a better opportunity
Thanks and Regards
Sakti Nibedita Panda..
Email: - sa*************p@2c**s.com
Call: - 7008997***/7854086***
Perks and Benefits
cab+pf+esicJob Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: 2COMS ConsultingLocation(s): Bengaluru
Keyskills: BPO chat process sales order customer service australian call center Voice Process Communication Skills voice support calling email support executive ITES effective communication International BPO Chat Support Executive
2coms
2Coms Consulting Pvt Ltd. Client is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), They combines a passion for client satisfaction,...
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