MNC Giant Hires for Bangalore Location - Operations Executive (voice) @ 2coms

Job Description

Greetings from 2COMS Consulting Pvt Ltd,
Functional Area: Executive Operations (Voice)
Shift: Flexible with complete night shifts
5 days working
Work Location: Bangalore
Qualification: Undergraduate/ Graduate
Salary: 2.9 CTC to 3.5 CTC
Job Description:
Interact with customers over the phone to provide information in response to inquiries, concerns, and requests about products and services.
Follow standard processes and procedures. Redirect problems to the appropriate team (if required)
Ensure the highest level of customer satisfaction.
Maintain/ document customer accounts by recording account information.
Contribute to team effort by accomplishing related results as needed.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Educational Background:
12th / ITI (2 Years) / Diploma (3 Years) / Graduation
BE / B-Tech (Fresher) Graduates with aggregate marks below 75%
Competency Requirements:
Excellent communication skills
Experience in an international voice process would be an added advantage
Good Computer knowledge with navigation abilities
Willing to work in rotational shifts & split-offs
Rounds of Interview(Telephonic only)
HR Round
Ops
Versant
Contact Person: Trina
Contact No. : 8777560***

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: MNC Giant Hires for Bangalore Location - Operations Executive (voice)

Contact Details:

Company: 2COMS Consulting
Location(s): Kolkata

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Keyskills:   International Voice Process International Bp International Call Center Exellent communication Voice Process Inbound sales bound sales