Your browser does not support javascript! Please enable it, otherwise web will not work for you.

International Chat Process @ Tech Mahindra Ltd.

Home > Customer Service (International)

Tech Mahindra Ltd.  International Chat Process

Job Description

    International BPO  Chat Process (UK Shifts)   Experienced in handling customer queries via chat for UK clients. Comfortable with late evening to night shifts (12:30 PM 2:30 AM IST). Flexible with 5-day working schedule and 2 rotational week-offs. Strong written communication skills, customer-centric approach, and ability to deliver high-quality support in fast-paced environments.

    Role & responsibilities

    • Handle customer queries via chat for UK clients with professionalism and accuracy
    • Provide timely resolutions while maintaining high customer satisfaction scores
    • Document interactions and update CRM tools as per process guidelines
    • Collaborate with team leads to improve process efficiency and meet KPIs
    • Adhere to company policies, shift schedules, and quality standards

    Preferred candidate profile

    • Excellent written English communication skills
    • Comfortable with UK shift timings (12:30 PM  2:30 AM IST)
    • Prior experience in international BPO/chat process preferred (freshers with strong skills may also apply)
    • Ability to multitask, work under pressure, and deliver consistent performance
    • Flexible with rotational week-offs and willing to work in a fast-paced environment
    • Strong problem-solving attitude and customer-centric mindset

      Interested Candidates can share their CV on hidden_email

      Or Call/WhatsApp on hidden_mobile

       


     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: International Chat Process

Contact Details:

Company: Tech Mahindra Ltd.
Location(s): Mumbai

+ View Contact

Keyskills:   customer service kpo international call center chat process chat non voice non voice process international bpo blended process calling

 Fraud Alert to job seekers!

₹ 1 to 6 Yr

Similar positions

International Chat Process

  • Tech Mahindra Ltd.
  • 50 Positions
  • Mumbai
  • 7 days ago
₹ 1 to 6 Yr

Customer Support Executive International

  • Personal Network
  • 80 Positions
  • Bengaluru
  • 10 days ago
₹ 1 to 6 Yr

Technical Support Associate (International)

  • Personal Network
  • 70 Positions
  • Bengaluru
  • 10 days ago
₹ 1 to 4 Yr

Technical Support Executive International

  • Personal Network
  • 60 Positions
  • Bengaluru
  • 11 days ago
₹ 1 to 4 Yr

Tech Mahindra Ltd.

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...

IndigoJobs © 2025

For enquiries: contact(at)indigojobs.in

We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in