Service Desk Engineer @ Progressive

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Service Desk Engineer

Progressive
1 - 5 years
Patna
5 months ago
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Job Description

We're looking for a proactive and tech-savvy IT Support Technician (Level 1) to join our team! If you're passionate about solving technical issues and enjoy helping others, wed love to hear from you.

Responsibilities:

Provide first-level technical support via phone, email, chat, or in person
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and other IT peripherals
Log and update service requests in the ticketing system
Escalate unresolved issues to Level 2/3 support teams when necessary

Requirements:

Strong problem-solving and communication skills
Hands-on experience with IT hardware and troubleshooting
Familiarity with ticketing systems and remote support tools.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Progressive Infotech
Location(s): Patna

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Keyskills: Ticketing Tools Helpdesk SLA

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₹ 2-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Progressive

Progressive Enterprises is a Mumbai-based masking paper roll manufacturer with over a decade of manufacturing expertise and 30+ years in the paper trade industry.

Service Desk Engineer @ Progressive

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