Role & responsibilities
Job Description:-
1. Supported user base of at least 100+ end users
2. Address user tickets regarding hardware, software, and networking
3.Knowledge of basic network troubleshooting at desktop level
4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc.
5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software.
6. Perform routine updates of desktop hardware and software
7. Rebuild, configure, and repair desktop equipment as needed
8. OS Installation, Outlook Configure
9. IT H/W Diagnosis & troubleshooting
10. Applications & OS Troubleshooting referred candidate profile.
11. Basic knowledge of MAC.

Keyskills: Desktop Support Outlook Configuration VPN Ticketing Tools DNS SLA MS Office Outlook DHCP Active Directory
Progressive Enterprises is a Mumbai-based masking paper roll manufacturer with over a decade of manufacturing expertise and 30+ years in the paper trade industry.