Basic knowledge of ITIL fundamentals & Service Delivery Framework.
Understanding of IT infrastructure components (Servers, Networks, Applications).
Proficiency in MS Office (Excel, PowerPoint, Word) for reporting & governance.
Knowledge of project management tools (Jira, ServiceNow, MS Project).
SLA/KPI analysis and trend reporting.
Root Cause Analysis (RCA) support & process improvement.
Ability to research best practices and create governance decks

Keyskills: Mba Operations Service Delivery SLA Management IT Service Delivery IT Operations
Progressive Enterprises is a Mumbai-based masking paper roll manufacturer with over a decade of manufacturing expertise and 30+ years in the paper trade industry.