-- Excellent communication skill, comfortable working 24/7 including Night Shifts.
Skillsets
Must have:-
Fresher or Minimum 12 months of call taking experience in Technical support (Hardware/Software) or 1 year Field service in PC.
Fluency in English & Hindi language.
Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.
Typing speed minimum 25 words per min
Should have:-
Should be fluent in communication skills both spoken & written (English + Hindi)
Strong problem-solving and client facing skills
Good to have:-
Basic Linux OS knowledge.
Any hardware Certification will be an added advantage.
Main Responsibilities
To provide best in class Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call in Lenovo SAP CRM.
Shift Timings
Shifts will be 9/5, 10am to 7pm Monday to Saturday.
Eligibility Criteria
Bachelor's degree / Diploma/10+2
Total Experience
1+ years of experience Preferred
If interested please share your updated CV - su*****g@2c**s.com or call/whats app - 9007167***
Keyskills: tech support troubleshoot iyogi Networking troubleshooting Windows OS PC hardware trouble shooting helpdesk technical helpdesk technical support service desk it helpdesk troubleshooting communication skills
2Coms Consulting Pvt Ltd. Client is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), They combines a passion for client satisfaction,...