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145497 Similar Jobs @ Netxcell

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Job Description

Role Name: Cluster Manager - Operations (Apparel Retail) Key Responsibilities: Finance Achieve revenue and profitability targets as per Annual Operating Plan (AOP) Control operational expenses within budget. Minimize inventory shrinkage and losses. Customer Experience Ensure visually appealing and well-merchandised stores. Maintain optimal product availability and size assortment Achieve excellent mystery shopping audit scores. Operations Drive customer loyalty program enrolment and engagement Collect and address customer feedback promptly Ensure 100% compliance with Standard Operating Procedures (SOPs). Timely reporting and adherence to audit schedules Collaborate with support teams (EPC, FM) for store operations People Management Train and develop store teams on visual merchandising, SOPs, customer service, and product knowledge Build high-performing and customer-centric teams. Key Performance Indicators (KPIs): Revenue and profit targets Customer. satisfaction and Net Promoter Score Shrinkage and loss percentage Mystery shopping audit scores Loyalty program enrolment and engagement SOP compliance and audit ratings Team training and development metrics

Employement Category:

Employement Type: Full time
Industry: Retail
Role Category: Retail
Functional Area: Not Applicable
Role/Responsibilies: 145497 Similar Jobs

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Keyskills:   Finance Customer Experience Operations People Management Visual Merchandising Customer Service Product Knowledge

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Netxcell Limited is a pioneer in the telecom sector, with a collective vision: To cater to the global emerging and demanding trends in wireless technology. We are an organization, working in close co-ordination with the changing market demands to develop new products and comprehensive solutions in t...