Senior Service Desk Engineer @ Progressive

Home > IT Support

Senior Service Desk Engineer

Progressive
2 - 4 years
Noida, Gurugram
8 months ago
Email to a friend
Report this job

Job Description

Greetings from Progressive Tech Serve

Role Name: - Service Desk Engineer

Type of Job: - WFO

No of days working in a week: - 6 days

Shift- rotational shift

Shift Time:
Morning Shift : 6AM to 4PM
Afternoon: 1PM to 11PM
Night: 8PM to 6 AM.
Location- Noida Sector 59, Noida Sector 135, Gurgaon

Address:- Noida - StellarM/S Osprey E commerce pvt ltd, Plot 5&6, Sector-135, Dist Gautam Budh Nagar, NoidaNoda - SEZCandor InfoSpace, Tower 8, Plot No. 20 &21, Sector 135, Noida - 201301, Uttar Pradesh

Service Desk & Remote Support Level 1 / 1.5 Support

Job Title: Technical Support Specialist (L1.5)

Key Responsibilities:

Provide first-line technical support globally via phone, email, and ticketing systems.
Troubleshoot and resolve issues related to hardware, software, and network connectivity.
Assist with OKTA MFA setup, password resets, and login-related support.
Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE).
Resolve device-related issues such as system freezes, BitLocker, and driver problems.
Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect.
Document incidents and resolutions accurately; contribute to knowledge base updates.
Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Required Skills & Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.
24 years of experience in a service desk or technical support environment.
Proficient in Windows and macOS environments, Office 365, and Active Directory.
Excellent customer service, communication, and analytical skills.
ITIL Foundation certification is an advantage.

If interested, please share your updated CV at ek*a@pr********e.in

Job Classification

Industry: Hardware & Networking
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Progressive Infotech
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: IT Service Desk Remote Support Ticketing Tools

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 1-2.5 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Application Support Engineer Lead

CorroHealth

6 - 10 years

Hyderabad

3 days ago

₹ Not Disclosed

Servicenow Developer

Siro Clinpharm

6 - 11 years

Delhi, NCR

3 days ago

₹ 15-25 Lacs P.A.

AV / VC Support Engineer IT Infrastructure

Trigent

1 - 4 years

Hyderabad

8 days ago

₹ .5-5 Lacs P.A.

Application Support Engineer Lead

CorroHealth

7 - 12 years

Hyderabad

9 days ago

₹ Not Disclosed

Progressive

Progressive Enterprises is a Mumbai-based masking paper roll manufacturer with over a decade of manufacturing expertise and 30+ years in the paper trade industry.

Senior Service Desk Engineer @ Progressive

Home > IT Support