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Customer Service Team Lead @ Sutra Services

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 Customer Service Team Lead

Job Description

We came across your profile while hunting for someone suitable for this job opportunity. Here are the details below. Let us know if you would like to try this out. Company Name: Shipyaari URL: https://www.shipyaari.com/ About Shipyaari: Shipyaari, a tech-based, fully-integrated logistics company, in its 10th year is at the cusp of transmuting itself and revolutionising the Indian logistics industry simultaneously Headcount of the company: 200+ employees Inception: 2013 Working Days: 5 days working (alternate saturdays off) Job Location: Aurangabad | Shipyaari - Office no 213, 2nd floor, Eldora Building, plot P-79, Golden City Centre, besides Prozon Mall, Chikalthana, Aurangabad 431006 Job Summary: To take care of the customer service team and delivering the quality service to all our sellers and customers. Key Responsibilities And Accountabilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues. and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Maintain an orderly workflow according to priorities Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English (both verbal and written) Working knowledge of customer service software, databases and tools Awareness of industrys latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Proficiency in MS Excel Quality assessment of team (calls and e mails) Key Requirements Medium level Excel knowledge Good verbal as well as written English Background of customer service or customer care preferred Background of logistics preferred At least 1 2 years of experience as TL Qualifications Graduate from any stream

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Others
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Team Lead

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Keyskills:   Customer Service Management Troubleshooting MS Excel English Proficiency Customer Service Software Quality Assessment

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Sutra Services

Sutra Services Pvt. Ltd. comprises of (1) SutraHR & (2) sumHR. 1) SutraHR (www. sutrahr. com) is one of Asia's fastest growing HR companies. We aspire to be amongst the top three HR companies based out of India in the next two years. Our aim is to become a highly experiential and inspir...