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Nas Fso Adpr Services Professional - Hyderabad @ ADP Solutions

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 Nas Fso Adpr Services Professional - Hyderabad

Job Description

The profile also involves working on SRs and e-mails that comes to our queue Providing the initial troubleshooting assistance to our Clients on their reporting issues and walk them through the changes and empower them in the process Think as Owners and make sure the Client receives the support needed and/or reaches the correct team as applicable Partner with Solutions (our next level of support) closely to develop domain expertise and effectively resolve Client issues
Minimum Qualification:
  • Graduates in any discipline
  • Absolute flexibility to work in Night Shift o 5:30pm - 2:30am, 6:30am - 3:30am, 8:30pm - 5:30pm o 6:30pm - 3:30am, 7:30am - 4:30am, 9:30pm - 6:30pm during DSL
  • o Shifts subject to changed based on business requirement Since we directly interact with NAS Clients, Excellent Communication skills required
  • o Able to connect with our Clients on conversational grounds
  • o Ability to delight and diffuse appropriately
  • Excellent written communication and ability to manage Time effectively
  • Client Focused and adept to Thinking as Owners Analytical thinking with an eye for Improvement/Innovation
  • Knowledge of MS-Office applications (Excel, Word, PowerPoint, OneNote) would be a plus
  • Basic SQL knowledge Able to display analytical thinking
  • Good understanding of Client Experience Should be ready towards learning Positive attitude towards changes, challenges and Team dynamics
  • Inclination towards innovation
  • Handle additional cases to address the Word Load for the Team Handle escalated issues towards timely resolution

Job Classification

Industry: Textile & Apparel
Functional Area: Textile & Apparel
Role Category: Other Consulting
Role: Career Coach
Employement Type: Full time

Contact Details:

Company: ADP Solutions
Location(s): Hyderabad

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Keyskills:   Compliance Analytical Focus Equity Management Troubleshooting MS Office DSL Powerpoint SQL

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ADP Solutions

ADP India is a subsidiary of ADP Inc., the leading Human Capital Management solution providers in the world.ADP India partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll and Statutory Compliance solutions. ADP India also offers solutions for critical fu...