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Customer Service Representative @ Bajaj Finserv

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 Customer Service Representative

Job Description

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers" requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the companys mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries. whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly Job Types: Full-time, Fresher Salary: 15,000.00 - 25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift UK shift Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person Expected Start Date: 04/04/2024

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: BPO / Call Center
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Customer service Communication skills Teamwork Time management Training Complaint handling Health safety Problemsolving Compliance standards

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Bajaj Finserv

Bajaj Finserv Lending Ltd