Supervisor Customer Support
- Shopclues
- 0 - 1 years
- Delhi, NCR
- 4 years ago
- Email to a friend
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Job Description
1. Good Communication Skills and listening Skills.
2. Managing a team of Customer Support professional
3. Managing End to End Customer, Technical Support SLAs, with Reporting.
4. Presentations, Monthly and Quarterly project assessments. Track targets and optimize channels for maximum output.
5. Interface between customer and Design Support and/or Engineering.
6. Establishing and managing multiple Support Channels from Inbound/Outbound, Chat, Emails, and ForumsOther Online Channels.
7. Monitoring of the production infrastructure and escalation to the system operations team in case of any problems.
8. Responsible for Identifying Implementing Tools Best practices for End to End 24*7 CustomerSupport.
9. Managing E-commerce operations related to Phishing, Spamming, Spoofing issues including risk, compliance, billing, chargeback, fraud investigation, etc.
Availability outside normal hours.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: ShopcluesLocation(s): Delhi, NCR
Keyskills: Customer Support Good Communication Skills Technical Support Customer Care Chat Fraud Investigation E - Commerce Inbound
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Shopclues
Founded in July 2011 in Silicon Valley, ShopClues.com is India's first and the largest managed marketplace. ShopClues is among the fastest growing E-Commerce destinations in India. ShopClues core team has more than 75 years of combined experience in Internet, technology and retail primarily in Silic...
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