An experienced Team Leader/ Site Manager with experience of handling team of 8-10 IT Engineers. Major responsibilities includes, but not limited to:
Team Management
Asset Management (Production LAB)
Quarterly Planning Assets
Technical Projects management
Process Compliance
Knowledge Base management
Future projects planning and rollout
Technology roadmap discussions
Team leaves management
Team rotation
Team roles and trainings
End users connect planning Escalation cases
CSAT planning and execution
System and Network team coordination
Vendor management
Data sanitization and management
Performance management against SLAs
Quarterly Reviews management
Skills Competencies:
B.Tech or equivalent
MCSE, RHEL certification (preferred), ITIL.
8-10 yrs Team lead experience in handling a site with a comparable team size
Job Classification
Industry: IT Services & Consulting Functional Area / Department: Project & Program Management Role Category: Technology / IT Role: Program Manager - Technology / IT Employement Type: Full time