Engineer Customer Support L2
- Progression Infonet
- 4 - 9 years
- Noida, Gurugram
- 2 years ago
- Email to a friend
- Report this job
Job Description
- Management of SSO Solution, Active directory (AD azure/ Intune /Linux bases AD).
- Email solution management
- Antivirus server management, patch management, Firewall and AP management.
- Implementation and management of new tools, technologies e.g. MDM, Encryption solution, DLP etc.
- Diagnose and troubleshoot software and hardware issues , technical issues, including account setup and network configuration
- Properly escalate unresolved issues to appropriate OEM, Vendor (e.g., Sophos, Microsoft, Google).
- Ensure all issues are properly logged in IT helpdesk tools.
- Video/ Audio platform Management & support.
- End to end support on Windows/Linux/Mac OS environments
- End to end support on computer systems, mobile devices, and other tech products.
- Licenses Management, Ticketing tools management & configuration.
- SLA & Performance management. End Point Assets management
- Compliance management as per defined compliance tracker.
- G-suite Email solution/ MDM, IDS, IPS
- V- Hardening , policy push through AV, ERP support, Biometric application & devices, NVR support.
- To attend the calls as per helpdesk/Incident Management tool Call Assignment
- To escalate the issue to Service Desk Manager as required.
- To provide permanent resolution for the problems of the users.
- To communicate with users with high degree of etiquettes and professionalism
- To ensure all the calls has been attended and updates in the Ticketing Tool whichever come under their bin. Roaster/Leave Management
- Candidate must have own transport to commute to work.
Skills and Knowledge:
- 4+ Years of Working Experience as Engineer handling similar types of services/incidents.
- B.Tech/Graduate
- Exposure on Servers
- Exposure on Windows 7/10/Mac/Linux/Ubuntu
- Strong experience on Open-source platform, Linux/ Unix platform management.
- Knowledge of Domain control, AD, DHCP, Printer server, Firewall, AP, Network endpoint, AD policies, script on AD, Linux AD
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time
Contact Details:
Company: Progression InfonetLocation(s): Noida, Gurugram
+ View Contact
Keyskills: Unix ERP Linux Active directory Windows microsoft Open source DHCP Analytics Firewall
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in