Technical Content Writer
- ZINFI
- 1 - 4 years
- Kolkata
- 4 years ago
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Job Description
What you will be doing:
- Create/update product documentation and technical documentation including administrator guide, user s guide, wizard-based guides, integration guide, FAQs, troubleshooting guide, deployment guide, and installation guide, with a high degree of quality in accordance with industry standards and company guidelines.
- Research, develop and write best-in-class documentation for a software/service user audience in a customer-facing way (easy to understand and follow, in a non-technical way when needed).
- Understand technical products and calculate effort estimates for the tasks assigned.
- Respond to documented feedback messages in a timely manner, implement changes to product documentation based on this feedback, and report top issues to manager.
- Responsible for planning, organizing and creating user/technical guides, reference material and release notes for target audience end-users, engineering, etc.
- Provide subject matter expertise and serve as a review resource for content such as product help articles and training materials.
- Apply critical thinking outside direct areas of ownership and provide input to improve the product, content and authoring/publishing tools.
- Maintain content of online help portal by building and testing content for multiple product components and releases.
- Contribute additions and updates to internal tool and process documentation.
- Create high-quality documentation about ZINFI products, how-to articles, wiki s and other publications for end-users, software engineers and administrators.
- Create compelling storyboards for the internal animation team to create video-based help documents.
- Add flare and spice to product and services documentation.
- Attention to detail is critical.
- Flexibility in accommodating project demands
- Desire to work with a team spread across different geographies.
- Provide daily and weekly activity reports.
- 3 or more years of experience writing customer-facing product and technical documentation, preferably with expertise on documenting CRMs like Salesforce, MS Dynamics, Eloqua, SAP, etc.
- Preferable experience or knowledge in DITA/XML, HTML
- Excellent written communication skills
- Ability to meet deadlines and track progress on complex deliverables and work well with the larger organization.
- Capable of working individually or as a team member.
- Ability to learn and work with a variety of authoring and publishing tools such as Adobe Acrobat.
- Proven ability to understand and synthesize product and technical information.
- Proven track record of delivering quality documentation under tight deadlines with changing product requirements.
- Communication and project management skills
- Ability to work on multiple projects at once.
- Graphics and design skills or curriculum development a plus, but not required.
- Excellent written skills in English
- Good verbal and communication skills in English
- Time and Project management skills
- Knowledge of advanced Microsoft Word, PowerPoint, Excel, and Outlook.
- Highly organized and strongly self-motivated with the ability to multi-task activities
- Quick learner with a positive attitude and strong problem resolution and creative thinking skills
- Proven experience of writing technical content and as subject matter expert
- Ability to deliver high quality documentation and paying attention to detail.
- Quickly grasp complex product concepts and make them easy to understand.
- Guest blogging experience is a plus.
- Have experience in using various online content writing and monitoring tools.
- Candidates will be required to show case some original write-ups.
- Master s/Bachelor s degree in any discipline, preferably I.T./Computer Science/Software Engineering or a related area is preferred.
- Director Product and Technical Documentation
- Highly competitive salary, excellent benefits, career growth and a positive work environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Content, Editorial & Journalism
Role Category: Content Management (Print / Online / Electronic)
Role: Technical Content Developer
Employement Type: Full time
Contact Details:
Company: ZINFILocation(s): Kolkata
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Keyskills: Technical Documentation Adobe Acrobat Communication Skills Written Communication Software Engineering Subject Matter Expertise Articles Technical Content Writer Subject Matter Expert Content Writing
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