Techsupport Executive
- Dots & Coms
- 0 - 4 years
- Vadodara
- 4 years ago
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Job Description
- Strong understanding of Businesss working pattern and clientele.
- Strong English communication skills.
- A full understanding regular use of all technical aspects of your role.
- Deliver the highest quality of work that is accurate and on time.
- To actively participate in all the activities of the office.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until their technical issue is solved
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate assistance to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting and also follow up for the payments
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Proven work experience as a Technical Support Engineer
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time
Contact Details:
Company: Dots & ComsLocation(s): Vadodara
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Keyskills: Network Configuration Linux Technical Support Engineer Computer Systems Mobile Devices Hardware Windows Troubleshooting Mac Os It Systems
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