Service Ddelivery Manger( Program manager)
- Inspirisys
- 10 - 15 years
- Chennai
- 4 years ago
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Job Description
Key Responsibilities
Develop & Control delivery plan & budgets
Develop Process & systems to deliver operational excellence
Ensure successful execution & delivery of services agreed between AFL & customers.
Act as a single point of contacts & primary owner for service delivery
Provide delivery direction & support to the team to ensure customer satisfaction
Ensure delivery quality & performance meeting customer requirements.
Ensure overall delivery planning & execution along with team members
Participate with change control board and/or change control process.
Prepare & provide SLA measurement reporting according to requirements
Establishment & Continuously improve the difference & the efficiency of the overall delivery.
Primary
The ideal candidate will have proven success in delivery & account mgmt experience in IT Outsourcing & managed services space & a demo ability to drive strong customer satisfaction, account growth & profitability. He must have experience og managing the delivery & operation & capable of building & inspiring high energy & performance teams. Strong client handling skills, technical commercial skill & has track record of successful profitability mgmt...
Strategic thinker with thought leadership
Entrepreneur mindset with turnaround & transformation experience
Conceptual design & execute wining Strategic & grow the organization
Over 15 Yrs of Managerial exp in Spanning across delivery & technology functions in IT Infrastructure services, Cloud services, Application Mgmt Services.
Secondary
Should have experience in areas of Enterprises Infra Mgmt, Application Services, Cloud services, Security Networking enterprises automation
Strong ITIL process background with good implement Skills
Should have good global exposure & business in servicing international / Global client
Candidate Profile:-
Good Commu
Excellent Presentation
Pleasing personality
Strategist with very positive attitude, business
Energetic
Assertive
Someone whom the team, the Mgmt can look upon.
Self-motivated
Track record in Service delivery Mgmt
Ability to work in unstructured Work environment
Engage at CXO level in customer Organz
Must have experience in developing & managing delivery plan
Well Concerned in the industry players & partners
Updating of billing
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: Sales, Retail, Business Development,
Role Category: After Sales Service
Role: After Sales Service
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Inspirisys Solutions LimitedLocation(s): Chennai
Keyskills: cloud services itil process operations service delivery program management managed services service delivery manager service delivery management thought leadership it outsourcing account management
Inspirisys
Inspirisys Solutions Limited Inspirisys Solutions Limited is one of the leading Systems and Technology Solutions Company based in India. INSPIRISYS is a public limited company listed in Mumbai Stock Exchange (BSE) having revenues of USD 75+ Million. In India we have 100+ offices with 2400+ engi...
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