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NOC Engineer @ Marlabs

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 NOC Engineer

Job Description

  • Primarily responsible for monitoring/initial troubleshooting,
  • Server monitoring, alert acknowledgement and initial troubleshooting
  • Monitoring Alert acknowledgment and initial troubleshooting.
  • Monitor all Windows servers for performance issues and stability concerns.
  • Storage, DB, Cloud monitoring
  • Escalate tickets to L2 and L3 as appropriate.
  • Network links monitoring and following up with providers for fault resolution
  • Alerting the team and project owners of any alerts for customers.
  • Initial Windows server support as needed.
  • Knowledge on ticketing systems and ITIL process
  • Server patching experience
  • Liase with third party vendors for any OS issues
  • Coordinate with ISP/Customers for link issues
  • Network devices monitoring and initial checks
  • Knowledge on network fundamentals
  • Certified in Microsoft technologies preferred
  • Degree in Computers preferred (Preferably Engineering degree holders).
  • Good communication (Verbal and Written) skills which helps in the smooth interaction with users.
  • Good team player and able to follow team policies and processes. Knowledge in Cloud services like Amazon, Windows Azure, VMWare is needed

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Marlabs
Location(s): Kochi

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Keyskills:   VMware Ticketing Server monitoring Cloud Services Network operations Network troubleshooting ITIL process Windows ITIL Microsoft technologies

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Marlabs

Marlabs helps companies adopt digital transformation using Digital360 - a comprehensive digital framework comprising of Digital Product Engineering, Digital Automation, Enterprise Analytics, Cloud, Digital Security and Digital User Experience; delivering a next-generation Digital Customer Experience...