Cfts Spoc Technical Support Engineer 4
- Juniper Networks
- 8 - 13 years
- Bengaluru
- 20 days ago
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Job Description
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Position-CFTS- SPOC Technical Support Engineer
Location- Bangalore
Experience: 8+ years
DESCRIPTION:
JTAC Tech Support Engineer 4 is technical support, is a position supporting office in Bengaluru supporting high-end customers with Service contracts across the EMEA region.
JTAC Tech Support Engineer 4 is a position that provides high level technical support for software-based solutions developed by Juniper PS (Professional Service), such as automations and customized offerings.
In this role, you would work closely with clients and other Juniper departments, on software solutions which are tailored to customer requirements.
In this role, you would work closely with clients and other Juniper departments, on software solutions which are tailored to customer requirements.
It might be required to not only work on SR (Service Requests) but also work on lab environments, building automation or monitoring for in-house developed pieces of software. Eventually [FT1] you also will have influence on how solutions are built and deployed, which means the possibility to work on architecture and application source code.
As JTAC Tech Support Engineer 4 you would be ensuring seamless operation of customer solutions, accurately identifies customer requirements, expectations and addresses customer needs by providing the right support tailored to the specific tech area.
Position could require work on weekends based on project and Customer requirements.
Responsibilities:
- Maintaining and supporting customer solution platforms
- Building documentation, runbooks are automations together with PS
- Investigating and participating in resolution of the issues discovered/reported by the customer
- Escalating issues to the engineering team, if needed
- Documenting issues using available tools
- Participate in customer conference calls to discuss technical issues
- Contributing to the continuous improvement of customer solution platforms
- Identifying and advising preventive measures proactively, collaborating with various key stakeholders
- Close collaboration with DevOps teams
- Working with multiple development teams in resolving the issues found
- Writing and maintaining technical documentation (knowledge articles, operational/procedural documents) for internal and external use
POSITION REQUIREMENTS:
Required skills and qualifications:
- Possess outstanding problem-solving skills in the diagnosis and resolution of customer issues
- 4+ years of hands-on experience with Linux
- 3+ years of hands-on experience with Kubernetes, Docker, Jenkins, Ansible [BK2]
- 2 + years of automation using Python or other programming language [BK3]
- The candidate should have a good understanding of networking fundamentals (TCP/IP, UDP, routing and switching, firewalls).
- Experience and thorough understanding of microservice development architecture, Agile development model.
Preferred skills and qualifications:
- Knowledge of building pipeline/infrastructure like GitHub, CICD would be an added advantage.
- Knowledge and experience in programming in Java/C++/Python/Golang.
- Bonus points for experience with the modern monitoring stack (e.g. ELK Stack / Prometheus)
- Experience building lab environments for new solutions
- Work alongside project management teams to successfully monitor progress and implementation of initiatives
- Background using public or private cloud infrastructure like AWS, OpenStack etc...
Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world.
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We d love to speak with you.
Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time
Contact Details:
Company: Juniper NetworksLocation(s): Bengaluru
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Keyskills: C++ Automation Linux Networking Project management Operations Technical support Monitoring Python Technical documentation
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